Incidents reported on status page for Thacker Broadcasting https://status.thackerbroadcasting.com/ https://d1lppblt9t2x15.cloudfront.net/logos/fd37415dbac39e1ed7685c28d64add14.png https://status.thackerbroadcasting.com/ en https://status.thackerbroadcasting.com/incident/553403 Mon, 28 Apr 2025 23:27:37 -0000 https://status.thackerbroadcasting.com/incident/553403#764e5a57d2cf873a25969f2220b81e51fee5c19f7a47d3a0739df090c51c56d6 Support Desk recovered. https://status.thackerbroadcasting.com/incident/553403 Mon, 28 Apr 2025 23:22:34 -0000 https://status.thackerbroadcasting.com/incident/553403#9c293ad67c3415e3160a3b23fae018b24b28a616c2eccf479b8b1666fbc8d799 Support Desk went down. https://status.thackerbroadcasting.com/incident/549492 Wed, 23 Apr 2025 06:09:11 -0000 https://status.thackerbroadcasting.com/incident/549492#c3db9e143dc616bdb5bd51ac02de833dc7140c9985f8bea6eea3e0ffa632abf7 Support Desk recovered. https://status.thackerbroadcasting.com/incident/549492 Wed, 23 Apr 2025 06:04:07 -0000 https://status.thackerbroadcasting.com/incident/549492#4c2cd0eb90ab7e2e019b283a7c49d85d001c224837fb8b11022f0709ac78cbcc Support Desk went down. https://status.thackerbroadcasting.com/incident/545787 Tue, 15 Apr 2025 21:08:08 -0000 https://status.thackerbroadcasting.com/incident/545787#d0e9187b1591fb1b121af6ca4e20ba0e61fb846f4c1c3ce14fe0eef3824f1b8d Support Desk recovered. https://status.thackerbroadcasting.com/incident/545787 Tue, 15 Apr 2025 21:03:08 -0000 https://status.thackerbroadcasting.com/incident/545787#e1d233e0b391562bd61e823e47c5d43d77db692a4f104f4d5e8b383569ebef84 Support Desk went down. https://status.thackerbroadcasting.com/incident/545787 Tue, 15 Apr 2025 17:59:09 -0000 https://status.thackerbroadcasting.com/incident/545787#e695db4e2d02c15f1294726167656b9d564143df5cd8bace89178ee39cdcbe44 Support Desk recovered. https://status.thackerbroadcasting.com/incident/545787 Tue, 15 Apr 2025 17:54:04 -0000 https://status.thackerbroadcasting.com/incident/545787#ba20dc2634b3ce6391e690d3ff57e0296681973073d8e68dab8a85a5dd7eb06d Support Desk went down. https://status.thackerbroadcasting.com/incident/536913 Sun, 30 Mar 2025 21:06:24 -0000 https://status.thackerbroadcasting.com/incident/536913#f702f8865be389385c4df8de9bf81473aa9d7e396087a296d00b527da0be43fc Our Broadcast System will be undergoing some system maintenance. https://status.thackerbroadcasting.com/incident/536913 Sun, 30 Mar 2025 21:05:00 +0000 https://status.thackerbroadcasting.com/incident/536913#3f664620840a620a7ce32542a93d7624578a6f10e6c939c915fb482c1018fdad Maintenance completed https://status.thackerbroadcasting.com/incident/536913 Sun, 30 Mar 2025 16:25:00 -0000 https://status.thackerbroadcasting.com/incident/536913#f702f8865be389385c4df8de9bf81473aa9d7e396087a296d00b527da0be43fc Our Broadcast System will be undergoing some system maintenance. https://status.thackerbroadcasting.com/incident/530136 Tue, 18 Mar 2025 11:23:08 -0000 https://status.thackerbroadcasting.com/incident/530136#944bf975be04565003d23f9b715922ac85336158c9fe3d3dfe378a31137df9be Support Desk recovered. https://status.thackerbroadcasting.com/incident/530136 Tue, 18 Mar 2025 11:17:59 -0000 https://status.thackerbroadcasting.com/incident/530136#b3a941bf5beb2890cad7537b9bad2e0b12b7727ff8cc38219f5357c56816f9b1 Support Desk went down. https://status.thackerbroadcasting.com/incident/518697 Tue, 25 Feb 2025 12:10:03 -0000 https://status.thackerbroadcasting.com/incident/518697#0ce273d11fe12368cbb468bb55608195d873a70319b1b3d063fd040eefc6327b Support Desk recovered. https://status.thackerbroadcasting.com/incident/518697 Tue, 25 Feb 2025 12:04:54 -0000 https://status.thackerbroadcasting.com/incident/518697#96552cf34b31f7311ec6850c26136408d68eacbb8e36d4452a301f0d2258010b Support Desk went down. https://status.thackerbroadcasting.com/incident/502854 Tue, 28 Jan 2025 01:30:00 +0000 https://status.thackerbroadcasting.com/incident/502854#3e271142fa56df97eb77d545e57bd4693179f1ce5204eb00fc180c09f6b62ec5 Maintenance completed https://status.thackerbroadcasting.com/incident/502854 Tue, 28 Jan 2025 00:50:00 -0000 https://status.thackerbroadcasting.com/incident/502854#6420eafabf9573a6f2a579ae563cf74723d4053aa52c092ed7ce3d36474728ca Our broadcast system will be experiencing an update at this time https://status.thackerbroadcasting.com/incident/502491 Mon, 27 Jan 2025 12:11:11 -0000 https://status.thackerbroadcasting.com/incident/502491#cb5b5995a64881ea8b66b395acfd5605e711157733a976b226fa1915aa4e7102 Support Desk recovered. https://status.thackerbroadcasting.com/incident/502491 Mon, 27 Jan 2025 12:05:59 -0000 https://status.thackerbroadcasting.com/incident/502491#fe47822ce2384ebd2ebc5304de075baf9c866e3901a9f1038e4cbaf9948715d6 Support Desk went down. https://status.thackerbroadcasting.com/incident/494366 Sat, 11 Jan 2025 17:51:52 -0000 https://status.thackerbroadcasting.com/incident/494366#56012c7a40db93b2f3ba60e680ae88298d516251d66e97548aa0457fb4366b4f Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/494366 Sat, 11 Jan 2025 17:43:51 -0000 https://status.thackerbroadcasting.com/incident/494366#2e917d71a6e69f63dcc0a7e171492184e4d2e8f1f92fbcb981c81884e9e9ad0f Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/477926 Sun, 15 Dec 2024 06:43:43 -0000 https://status.thackerbroadcasting.com/incident/477926#42bf24732e0e0326b6b45e5796177c61805d005665d07589a0d62208f0c48f41 Support Desk recovered. https://status.thackerbroadcasting.com/incident/477926 Sun, 15 Dec 2024 06:39:50 -0000 https://status.thackerbroadcasting.com/incident/477926#3029a9996eec42832706536d361db79d455d8e65d3368b62af5d7e4835e548b3 Support Desk went down. https://status.thackerbroadcasting.com/incident/468454 Sun, 01 Dec 2024 06:15:31 +0000 https://status.thackerbroadcasting.com/incident/468454#db752f1b9ef0e63e9c22b291c8de212b080baea48d7cd99597404d34469dfe8b Maintenance completed https://status.thackerbroadcasting.com/incident/468454 Sun, 01 Dec 2024 06:00:31 -0000 https://status.thackerbroadcasting.com/incident/468454#01375b4acf44ede36519d688db50952e70dc2753901fc2040cf2d87393416d7b Our systems need some tender love and care (TLC), so we will be tending to these needs at the listed date and time. This may cause brief interruptions to listeners and may cause the portal to become unavailable momentarily. https://status.thackerbroadcasting.com/incident/455727 Mon, 04 Nov 2024 15:48:00 -0000 https://status.thackerbroadcasting.com/incident/455727#3960610526df3ab93def07e44ca89581b225e38a16652a468eb5cbe046439a5a Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/455727 Mon, 04 Nov 2024 15:22:00 -0000 https://status.thackerbroadcasting.com/incident/455727#53a26a83921d2243b5e08f31d95d9552e740ac6c52be679560866da0f5947543 We have identified an issue with certificate validation after moving hosting services. Customers may experience an invalid certificate error when attempting to access the Broadcasting Portal or when viewing embedded players. We are awaiting DNS propagation to occur to resolve the issue. This will automatically be closed when our monitoring system receives the corrected DNS record. https://status.thackerbroadcasting.com/incident/455727 Mon, 04 Nov 2024 15:10:00 -0000 https://status.thackerbroadcasting.com/incident/455727#7bd56929b0babc4a527cc5dd4277848b74dbd0ec80bac6d65d9bb1080928da79 Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/457128 Mon, 04 Nov 2024 04:40:00 +0000 https://status.thackerbroadcasting.com/incident/457128#4a4e8733100a05b7743df5deaff140f40157c532e01df4029e7b35bc692cd84b Maintenance completed https://status.thackerbroadcasting.com/incident/455467 Mon, 04 Nov 2024 04:40:00 +0000 https://status.thackerbroadcasting.com/incident/455467#949d8f1480675716e70f849cce2f3cf35fce743cb312bc19780806ef6046eb3c Maintenance completed https://status.thackerbroadcasting.com/incident/457128 Mon, 04 Nov 2024 04:30:00 -0000 https://status.thackerbroadcasting.com/incident/457128#203b639b2d1c30f41c3a79948daf89647c6e85d45fcff9e3e50c1dcf7d43b867 We are moving our Service Desk to Freshdesk. During this time, you may experience multiple reloads when attempting to access the service desk as the route is updated within DNS. https://status.thackerbroadcasting.com/incident/455467 Mon, 04 Nov 2024 04:30:00 -0000 https://status.thackerbroadcasting.com/incident/455467#912ab0da7106362f8f38781d22d42bfc60e3608dbc4a64d22a704625bebce962 We're moving our broadcasting system to a new cloud hosting provider. Downtime is not expected during this time. Customers may experience a brief interruption to their services during this migration. Currently, we have two instances of our broadcasting system running in two different cloud providers. During this time, we are simply updating our DNS records to point from one to the other. Customers may experience a brief interruption during the change as DNS is updated and propagated across the globe. https://status.thackerbroadcasting.com/incident/415688 Sun, 18 Aug 2024 20:14:43 +0000 https://status.thackerbroadcasting.com/incident/415688#196527575c5128e1d000854eed1d95f74637d948d126cae6f2db3f76c8fa141d Maintenance completed https://status.thackerbroadcasting.com/incident/415688 Sun, 18 Aug 2024 20:14:43 -0000 https://status.thackerbroadcasting.com/incident/415688#e87e99a4f80cc242bcdfc1fb93f90cbba692ad65d116c773f9c3d7d526618bc7 Our broadcast system will be receiving an update to help improve performance and reduce some stuttering/pausing we've been observing on some stations. https://status.thackerbroadcasting.com/incident/415688 Sun, 18 Aug 2024 20:00:00 -0000 https://status.thackerbroadcasting.com/incident/415688#e87e99a4f80cc242bcdfc1fb93f90cbba692ad65d116c773f9c3d7d526618bc7 Our broadcast system will be receiving an update to help improve performance and reduce some stuttering/pausing we've been observing on some stations. https://status.thackerbroadcasting.com/incident/393330 Thu, 04 Jul 2024 02:16:27 -0000 https://status.thackerbroadcasting.com/incident/393330#e7c0543d821acd9b26975d848cdd7ed5f9655d081119b1c98a8d31300b279a82 Support Desk recovered. https://status.thackerbroadcasting.com/incident/393330 Thu, 04 Jul 2024 02:11:19 -0000 https://status.thackerbroadcasting.com/incident/393330#dc398b24ce3d002e992632b4f5b3d9b1a7de22a064d9f14a2da7296995ee0264 Support Desk went down. https://status.thackerbroadcasting.com/incident/389993 Thu, 27 Jun 2024 01:50:34 -0000 https://status.thackerbroadcasting.com/incident/389993#86b96a9c9ab197d740081cbf4d4873233e3e9860cfbd5cc73d03a5a18e0cf0b5 Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/389993 Thu, 27 Jun 2024 01:45:32 -0000 https://status.thackerbroadcasting.com/incident/389993#4544d1f9600cb29ade5845207f1ea97d5c349285311a588f3bcc6e2dccf5edc6 Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/381944 Tue, 11 Jun 2024 02:51:50 +0000 https://status.thackerbroadcasting.com/incident/381944#2168cdcafe4616bbd2dfa5994ccb8641f4eb77006f2f98a53083bb9fef3f84f1 Maintenance completed https://status.thackerbroadcasting.com/incident/381944 Tue, 11 Jun 2024 02:51:50 -0000 https://status.thackerbroadcasting.com/incident/381944#9fd30c1f3830111f107b535291a7930fc52cd52e58a025600e1dde96bbd26ecd Our Broadcasting Portal will be receiving an update. We will also be conducting updates on the host machine during this time. https://status.thackerbroadcasting.com/incident/381944 Tue, 11 Jun 2024 02:40:17 -0000 https://status.thackerbroadcasting.com/incident/381944#9fd30c1f3830111f107b535291a7930fc52cd52e58a025600e1dde96bbd26ecd Our Broadcasting Portal will be receiving an update. We will also be conducting updates on the host machine during this time. https://status.thackerbroadcasting.com/incident/381944 Tue, 11 Jun 2024 02:38:05 -0000 https://status.thackerbroadcasting.com/incident/381944#9fd30c1f3830111f107b535291a7930fc52cd52e58a025600e1dde96bbd26ecd Our Broadcasting Portal will be receiving an update. We will also be conducting updates on the host machine during this time. https://status.thackerbroadcasting.com/incident/381944 Tue, 11 Jun 2024 02:30:00 -0000 https://status.thackerbroadcasting.com/incident/381944#9fd30c1f3830111f107b535291a7930fc52cd52e58a025600e1dde96bbd26ecd Our Broadcasting Portal will be receiving an update. We will also be conducting updates on the host machine during this time. https://status.thackerbroadcasting.com/incident/378988 Tue, 04 Jun 2024 00:51:35 +0000 https://status.thackerbroadcasting.com/incident/378988#1fd3f425b17bcd9e6de6819023918ca306de2467140eda7074d2526615036dd3 Maintenance completed https://status.thackerbroadcasting.com/incident/378988 Tue, 04 Jun 2024 00:51:35 -0000 https://status.thackerbroadcasting.com/incident/378988#27e4b6201023d01be0d4c27f63263f93f7570c8104ed5665c9840068a2838144 Emergency maintenance has become necessary on our Broadcasting system. https://status.thackerbroadcasting.com/incident/378988 Tue, 04 Jun 2024 00:41:00 -0000 https://status.thackerbroadcasting.com/incident/378988#27e4b6201023d01be0d4c27f63263f93f7570c8104ed5665c9840068a2838144 Emergency maintenance has become necessary on our Broadcasting system. https://status.thackerbroadcasting.com/incident/378037 Sat, 01 Jun 2024 21:10:00 +0000 https://status.thackerbroadcasting.com/incident/378037#5fbbe430e252153469af08448746a44eec94c9024ed5ba6bc15dbf2f9444e7f1 Maintenance completed https://status.thackerbroadcasting.com/incident/378035 Sat, 01 Jun 2024 21:08:08 -0000 https://status.thackerbroadcasting.com/incident/378035#d0a0157ab93a947e49cd065e2fb28042de787fc3763c52b961f971fc08d165b6 Main Website recovered. https://status.thackerbroadcasting.com/incident/378035 Sat, 01 Jun 2024 21:03:04 -0000 https://status.thackerbroadcasting.com/incident/378035#d01528906c53f556d9058fcc2ba6fa14172cde40e726c47fa41b3bbe9689cc6d Main Website went down. https://status.thackerbroadcasting.com/incident/378037 Sat, 01 Jun 2024 21:00:00 -0000 https://status.thackerbroadcasting.com/incident/378037#2a83bca9bac78a016e7c599e02d75beae2ea6134a8ce4f69a4debc1afc866393 We combined our blog and docs subdomains into an all new, redesigned website. These can be accessed at [https://thackerbroadcasting.com/docs](https://thackerbroadcasting.com/docs) and [https://thackerbroadcasting.com/blog](https://thackerbroadcasting.com/blog). https://status.thackerbroadcasting.com/incident/368448 Mon, 13 May 2024 05:02:00 -0000 https://status.thackerbroadcasting.com/incident/368448#ffe6ed99bd337484c8ffda5c55ab69c1c510f0ea122d296b1bdd882a89e94196 We identified an issue with the latest image of our Broadcasting platform. We rolled back to an earlier version that is still an upgrade from our previous portal. We apologize for the inconvenience. For questions/concerns, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/368448 Mon, 13 May 2024 04:43:00 -0000 https://status.thackerbroadcasting.com/incident/368448#280bb363216983af24607f0184ee7c79a16a938834cedfc12db62294e77f1895 There are some issues with our Broadcasting Portal causing some stations to load incorrectly or not at all. https://status.thackerbroadcasting.com/incident/368310 Mon, 13 May 2024 04:42:27 +0000 https://status.thackerbroadcasting.com/incident/368310#ef148481ba650fe2d2869f20028c51aeefd3ada481ab5a5aa14b0132f58fb563 Maintenance completed https://status.thackerbroadcasting.com/incident/368310 Mon, 13 May 2024 04:42:27 -0000 https://status.thackerbroadcasting.com/incident/368310#803f7de9a72324b320ee791a8f7a26311ccb249bdbdfd208b1e40b0d84d520a4 We'll be conducting updates on our broadcast system at the listed date and time. Services will unavailable during this time. If there are any questions, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/368310 Mon, 13 May 2024 04:39:11 -0000 https://status.thackerbroadcasting.com/incident/368310#803f7de9a72324b320ee791a8f7a26311ccb249bdbdfd208b1e40b0d84d520a4 We'll be conducting updates on our broadcast system at the listed date and time. Services will unavailable during this time. If there are any questions, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/368310 Mon, 13 May 2024 04:36:38 -0000 https://status.thackerbroadcasting.com/incident/368310#803f7de9a72324b320ee791a8f7a26311ccb249bdbdfd208b1e40b0d84d520a4 We'll be conducting updates on our broadcast system at the listed date and time. Services will unavailable during this time. If there are any questions, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/368310 Mon, 13 May 2024 04:20:00 -0000 https://status.thackerbroadcasting.com/incident/368310#803f7de9a72324b320ee791a8f7a26311ccb249bdbdfd208b1e40b0d84d520a4 We'll be conducting updates on our broadcast system at the listed date and time. Services will unavailable during this time. If there are any questions, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/353489 Wed, 10 Apr 2024 07:28:38 -0000 https://status.thackerbroadcasting.com/incident/353489#2d6e628e4fd436454ef2f2aaec2509fc47b9fafe6572b5db5f0195e67548609e Support Desk recovered. https://status.thackerbroadcasting.com/incident/353489 Wed, 10 Apr 2024 07:14:34 -0000 https://status.thackerbroadcasting.com/incident/353489#d01c546527a038f526854d5ffc7e8e2ed27580907d9b617c001bd6e7f36d77ca Support Desk went down. https://status.thackerbroadcasting.com/incident/339650 Tue, 12 Mar 2024 06:06:22 -0000 https://status.thackerbroadcasting.com/incident/339650#a7c2d31aa73db1d530f711a7f67c5796c59a9a3ec0946fda2a34dc16cd7bc7f4 Support Desk recovered. https://status.thackerbroadcasting.com/incident/339650 Tue, 12 Mar 2024 06:01:21 -0000 https://status.thackerbroadcasting.com/incident/339650#8ed9a3493bf77ef8aaaa8adc6c81f57cb68f3df97508d9cd86d460d81d2c369e Support Desk went down. https://status.thackerbroadcasting.com/incident/316774 Fri, 26 Jan 2024 05:25:11 +0000 https://status.thackerbroadcasting.com/incident/316774#b8ab46629f15b2053b120cce2896129d97026e2b2594fe985b0f80b4ce918dc5 Maintenance completed https://status.thackerbroadcasting.com/incident/316774 Fri, 26 Jan 2024 05:25:11 -0000 https://status.thackerbroadcasting.com/incident/316774#dfe52368812a5f31fb3294853bfb1a9227380bc66e174658c4c6d9e2ce2452a3 Our broadcast system will be undergoing system maintenance at the listed date and time. Our broadcasting services will be briefly unavailable during this time as a system restart is required to finalize the upgrade. https://status.thackerbroadcasting.com/incident/316774 Fri, 26 Jan 2024 05:15:00 -0000 https://status.thackerbroadcasting.com/incident/316774#dfe52368812a5f31fb3294853bfb1a9227380bc66e174658c4c6d9e2ce2452a3 Our broadcast system will be undergoing system maintenance at the listed date and time. Our broadcasting services will be briefly unavailable during this time as a system restart is required to finalize the upgrade. https://status.thackerbroadcasting.com/incident/314416 Thu, 18 Jan 2024 10:14:58 -0000 https://status.thackerbroadcasting.com/incident/314416#c9ad82228cb561d02cfb14008f84f3e92ad61475e105c736ad67627891262400 Support Desk recovered. https://status.thackerbroadcasting.com/incident/314416 Thu, 18 Jan 2024 10:01:19 -0000 https://status.thackerbroadcasting.com/incident/314416#9dfa3987decfc1d50a5d99e21148496bbd902584d0cc7fcb70a95feb359707c0 Support Desk went down. https://status.thackerbroadcasting.com/incident/300679 Sat, 13 Jan 2024 01:15:00 +0000 https://status.thackerbroadcasting.com/incident/300679#11997101ed2d6d36f32cb0696329cef1aeab3908129926e14012f9afe8c4d326 Maintenance completed https://status.thackerbroadcasting.com/incident/300679 Sat, 13 Jan 2024 01:00:00 -0000 https://status.thackerbroadcasting.com/incident/300679#6b80b9a12a4f0b4474ac18c6d4afd0e62d189fe97eba3edb2cc0ce60c210477c Our current VPS goes down from time to time for unknown reasons. Because of this, we are migrating our main website to a new hosting platform with more robust hosting capabilities. In addition, we will be doing a complete overhaul of the site. https://status.thackerbroadcasting.com/incident/289109 Tue, 12 Dec 2023 03:47:34 +0000 https://status.thackerbroadcasting.com/incident/289109#ff6270c4e2c0ef509661ab6ca38f50b31b9e973e856e2e06acd49051d65035da Maintenance completed https://status.thackerbroadcasting.com/incident/289109 Tue, 12 Dec 2023 03:47:34 -0000 https://status.thackerbroadcasting.com/incident/289109#fa96a82534345a483d489d7b2b981f0f6f8b3f13f241eef9ca369debede3a3dd Our broadcasting system is receiving an update! We'll be conducting this update during the listed time, and we'll keep it as short and sweet as we can. All broadcasting services will be down during this time. If there are questions or concerns, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). If you are experiencing issues after the update, let us know by opening a ticket in our [support center](https://thackerbroadcasting.atlassian.net/servicedesk/customer/portals). https://status.thackerbroadcasting.com/incident/289109 Tue, 12 Dec 2023 03:35:00 -0000 https://status.thackerbroadcasting.com/incident/289109#fa96a82534345a483d489d7b2b981f0f6f8b3f13f241eef9ca369debede3a3dd Our broadcasting system is receiving an update! We'll be conducting this update during the listed time, and we'll keep it as short and sweet as we can. All broadcasting services will be down during this time. If there are questions or concerns, please contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). If you are experiencing issues after the update, let us know by opening a ticket in our [support center](https://thackerbroadcasting.atlassian.net/servicedesk/customer/portals). https://status.thackerbroadcasting.com/incident/297090 Thu, 07 Dec 2023 05:43:00 -0000 https://status.thackerbroadcasting.com/incident/297090#b5dcf330dab2f268e890b340839d217ad9ca505ed275f261e034bc2005713f51 Beginning at 21:19 MST, we received a false alert that our broadcasting portal was down. We could get to the portal without issue, and nothing appeared to be incorrect with the system or its operations. Eventually, it was discovered that when we had removed our Cloudflare Zero Trust portal protection from the system's login page, we set the portal to only allow connections from the United States. Our node with Better Uptime was trying to ping the portal from the US, but also Europe, Asia, and Australia. Since it was technically considered "unavailable" in these regions, a downtime event was triggered. Once we adjusted our node here to only ping the site from the United States, it was able to immediately resolve the incident. We apologize if this affected you negatively. If there are questions/comments about this incident, please reach out to us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/293628 Wed, 29 Nov 2023 08:36:02 -0000 https://status.thackerbroadcasting.com/incident/293628#6bc10581a28e1f73865baf372aed4fb299245bb2e90ef0d338265e6b1537fae9 Main Website recovered. https://status.thackerbroadcasting.com/incident/293628 Wed, 29 Nov 2023 08:26:00 -0000 https://status.thackerbroadcasting.com/incident/293628#f51a23dded065c628281df1cce524a6a658d47722dadb84a77655d863ca67b36 Main Website went down. https://status.thackerbroadcasting.com/incident/267866 Fri, 06 Oct 2023 02:49:06 +0000 https://status.thackerbroadcasting.com/incident/267866#c3f4e1bd191063d916fbaf49aa0e75a349552d506d76ca5f4cfb43898ee8009a Maintenance completed https://status.thackerbroadcasting.com/incident/267866 Fri, 06 Oct 2023 02:49:06 -0000 https://status.thackerbroadcasting.com/incident/267866#a8c0ad7877cc1c38a299aa1df571ffff415efcdf0d86dcb082323ba47c9b8587 **UPDATE (10/05):** We are moving this maintenance period up due to high response times observed on the server. **SCHEDULED (10/30):** Our broadcasting system will be undergoing a resource upgrade during this time to keep bringing you the best music. During this time, all broadcasting services will be unavailable. Please contact [support](mailto:contact@thackerbroadcasting.com) for any questions/concerns. https://status.thackerbroadcasting.com/incident/267866 Fri, 06 Oct 2023 02:45:00 -0000 https://status.thackerbroadcasting.com/incident/267866#a8c0ad7877cc1c38a299aa1df571ffff415efcdf0d86dcb082323ba47c9b8587 **UPDATE (10/05):** We are moving this maintenance period up due to high response times observed on the server. **SCHEDULED (10/30):** Our broadcasting system will be undergoing a resource upgrade during this time to keep bringing you the best music. During this time, all broadcasting services will be unavailable. Please contact [support](mailto:contact@thackerbroadcasting.com) for any questions/concerns. https://status.thackerbroadcasting.com/incident/262175 Thu, 21 Sep 2023 06:54:59 -0000 https://status.thackerbroadcasting.com/incident/262175#2aa9ead02709ba5ebc8c82956d3b31a7452a3ee08f21b8e5ab1dfeb9ee349a30 Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/262175 Thu, 21 Sep 2023 06:50:08 -0000 https://status.thackerbroadcasting.com/incident/262175#c727b28bf860420edca1ace4afeb1f931db6bf496c588a4543ca99965f394889 Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/262175 Thu, 21 Sep 2023 06:43:21 -0000 https://status.thackerbroadcasting.com/incident/262175#fe4004ac0876f5f3d30e430686c4a6677db9cdf81f35c62ea3873a71ed914faf Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/262175 Thu, 21 Sep 2023 06:40:17 -0000 https://status.thackerbroadcasting.com/incident/262175#966a485d634dbece8228dbc8b296199031d1cd76762448269944b7ee74561450 Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/248858 Sun, 03 Sep 2023 02:40:47 -0000 https://status.thackerbroadcasting.com/incident/248858#114373f2bd97111e3f3ebf66ad95699c400b9f6f9c14c0f2621a2287eb75023d We will be completely moving the Z96 Mix website to our new hosting provider during this time. The website may become inaccessible during this time. https://status.thackerbroadcasting.com/incident/248858 Sun, 03 Sep 2023 02:40:00 +0000 https://status.thackerbroadcasting.com/incident/248858#b9e71f78e817414b7801e5f3b894d52d126a9cc7a9396902daec66bb60956ed6 Maintenance completed https://status.thackerbroadcasting.com/incident/248858 Sun, 03 Sep 2023 02:30:00 -0000 https://status.thackerbroadcasting.com/incident/248858#114373f2bd97111e3f3ebf66ad95699c400b9f6f9c14c0f2621a2287eb75023d We will be completely moving the Z96 Mix website to our new hosting provider during this time. The website may become inaccessible during this time. https://status.thackerbroadcasting.com/incident/251257 Sun, 27 Aug 2023 02:40:00 -0000 https://status.thackerbroadcasting.com/incident/251257#4724aedae2b5026e76377aa6e3d9322d983b22a4cc9467e4e6b05a00c1d1f4b9 Issue resolved https://status.thackerbroadcasting.com/incident/251257 Sat, 26 Aug 2023 18:34:00 -0000 https://status.thackerbroadcasting.com/incident/251257#da156bd7a0171ea65bb0836f9962d61ab714d9f7923ecc620a3a9ea38452ac7a The broadcasting portal and associated public pages have been observed to have very high response times and to be completely unresponsive at times. This issue traces back to our portal upgrade on August 19th. We have since returned to a stable version from before that date and will be using that version until it can be confirmed that a new version doesn’t exhibit these issues. Along with high response times, it can be observed that our infrastructure’s resources would go from ~75% usage to constantly being stuck at 100% usage. This is not acceptable, and was instrumental in our decision to roll back to a stable version. We apologize for any inconveniences this may have caused to our customers and their clients. For additional information, email us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/249357 Fri, 25 Aug 2023 05:15:37 -0000 https://status.thackerbroadcasting.com/incident/249357#05aad73f841878bfadc33484b105048c51b5b3c42f0103dac264b16add30ef47 Our broadcast system will be undergoing an update during this time to address recent issues with high resource usage on the servers, and to implement a new version update of our software. All broadcasting services will be unavailable during this time. https://status.thackerbroadcasting.com/incident/249357 Fri, 25 Aug 2023 05:15:00 +0000 https://status.thackerbroadcasting.com/incident/249357#af6a9bfe6ea286760b8a42d32f43844df3c31a2cc61e603ce44e83c43e4dca98 Maintenance completed https://status.thackerbroadcasting.com/incident/249357 Fri, 25 Aug 2023 05:12:56 -0000 https://status.thackerbroadcasting.com/incident/249357#05aad73f841878bfadc33484b105048c51b5b3c42f0103dac264b16add30ef47 Our broadcast system will be undergoing an update during this time to address recent issues with high resource usage on the servers, and to implement a new version update of our software. All broadcasting services will be unavailable during this time. https://status.thackerbroadcasting.com/incident/249357 Fri, 25 Aug 2023 05:00:00 -0000 https://status.thackerbroadcasting.com/incident/249357#05aad73f841878bfadc33484b105048c51b5b3c42f0103dac264b16add30ef47 Our broadcast system will be undergoing an update during this time to address recent issues with high resource usage on the servers, and to implement a new version update of our software. All broadcasting services will be unavailable during this time. https://status.thackerbroadcasting.com/incident/249346 Tue, 22 Aug 2023 23:56:00 -0000 https://status.thackerbroadcasting.com/incident/249346#ad673bd003d0a9dd076b8b049abeccbd75d73ff5156aae90343a24f47de4b5c1 Stats from the server are within our acceptable range! We will resolve this issue at this time and continue to monitor for degradation. Again, thank you for your patience and understanding during this time. https://status.thackerbroadcasting.com/incident/249346 Tue, 22 Aug 2023 23:52:00 -0000 https://status.thackerbroadcasting.com/incident/249346#48d9a9c88580b16446a4fd2a5a2437da0d6004adcc47c2c93a549a20b887d74a Updates have been installed. We're monitoring the results at this time. If you are experiencing issues, please open a support ticket over on our website https://thackerbroadcasting.com, scroll down and select "Support". https://status.thackerbroadcasting.com/incident/249346 Tue, 22 Aug 2023 23:42:00 -0000 https://status.thackerbroadcasting.com/incident/249346#2147772c0bc94c0ace426bd679ea21d3290430c5e8b8f5e57f3538b407307e22 Our system appears to be constantly stuck at 100% CPU usage. A pending update is being installed to assist in our troubleshooting. https://status.thackerbroadcasting.com/incident/249346 Tue, 22 Aug 2023 23:16:00 -0000 https://status.thackerbroadcasting.com/incident/249346#9f915b84e65cbdc0e4e90c252980d1f2426f9c3213754397fa0bd44c9960984c The broadcasting portal is back up now, but may experience some degradation as we investigate the root cause of the issue. https://status.thackerbroadcasting.com/incident/248857 Mon, 21 Aug 2023 23:36:00 +0000 https://status.thackerbroadcasting.com/incident/248857#676f89cf742a4db7efff93575581ed3906eaa4bcd65bfcd6492a1baeb505c7ed Maintenance completed https://status.thackerbroadcasting.com/incident/248857 Mon, 21 Aug 2023 23:36:00 -0000 https://status.thackerbroadcasting.com/incident/248857#2c51c67715300f3a4f5474ae6967633ae0a5330bf0103b9e637c7954a08f743c As part of our efforts to migrate our sites, we took the liberty to completely move our service desk to a new location! Now powered by Atlassian, our new Service Desk is faster and easier to use than ever. Thanks for sticking with us through these changes! https://status.thackerbroadcasting.com/incident/248509 Mon, 21 Aug 2023 23:25:00 -0000 https://status.thackerbroadcasting.com/incident/248509#a28ae8eba64bb6a878a2a2bdf798364bbe3b173477ed4dbaed991c7f8e98a487 An unexpected error caused our broadcasting platform to reboot late last night. We have dug into the cause of the issue and have implemented a fix to prevent this behavior in the future. https://status.thackerbroadcasting.com/incident/248509 Mon, 21 Aug 2023 04:56:50 -0000 https://status.thackerbroadcasting.com/incident/248509#eeca32794619b4785e4bfac247e779ffe13aa2e3c438acadab295b611d482223 Broadcasting Portal recovered. https://status.thackerbroadcasting.com/incident/248509 Mon, 21 Aug 2023 04:49:43 -0000 https://status.thackerbroadcasting.com/incident/248509#25479729a4682931420bfc933ebc9e242474af39a7f1b726e1019e0b7751f953 Broadcasting Portal went down. https://status.thackerbroadcasting.com/incident/247715 Sat, 19 Aug 2023 01:14:06 +0000 https://status.thackerbroadcasting.com/incident/247715#e30989955faf8b4f1705f9e9dc0df2887e76bd2d86078e71ef915dc17f06da0d Maintenance completed https://status.thackerbroadcasting.com/incident/247715 Sat, 19 Aug 2023 01:14:06 -0000 https://status.thackerbroadcasting.com/incident/247715#50cfd91a1b3a2330631d59966c23146a5142becd94fb9562d146a790b56baf29 Our broadcast system will be going through an update during this time. This will cause listeners to become disconnected for a short period of time as the update is installed. We will minimize downtime as much as possible by completing housekeeping tasks immediately before and after the update so you can get back to your music! NOTE: Legal IDs WILL be played before going offline to avoid any legal ramifications that may arise due to improper IDs. https://status.thackerbroadcasting.com/incident/247715 Sat, 19 Aug 2023 01:05:00 -0000 https://status.thackerbroadcasting.com/incident/247715#50cfd91a1b3a2330631d59966c23146a5142becd94fb9562d146a790b56baf29 Our broadcast system will be going through an update during this time. This will cause listeners to become disconnected for a short period of time as the update is installed. We will minimize downtime as much as possible by completing housekeeping tasks immediately before and after the update so you can get back to your music! NOTE: Legal IDs WILL be played before going offline to avoid any legal ramifications that may arise due to improper IDs. https://status.thackerbroadcasting.com/incident/245075 Mon, 14 Aug 2023 22:03:00 -0000 https://status.thackerbroadcasting.com/incident/245075#65b0b9ba1602090afc3c872c4f2e640079503a0810355a1918185bbcb0ef3a68 The issue has been resolved! https://status.thackerbroadcasting.com/incident/245075 Mon, 14 Aug 2023 22:03:00 -0000 https://status.thackerbroadcasting.com/incident/245075#65b0b9ba1602090afc3c872c4f2e640079503a0810355a1918185bbcb0ef3a68 The issue has been resolved! https://status.thackerbroadcasting.com/incident/245075 Mon, 14 Aug 2023 22:03:00 -0000 https://status.thackerbroadcasting.com/incident/245075#65b0b9ba1602090afc3c872c4f2e640079503a0810355a1918185bbcb0ef3a68 The issue has been resolved! https://status.thackerbroadcasting.com/incident/245075 Sat, 12 Aug 2023 20:55:00 -0000 https://status.thackerbroadcasting.com/incident/245075#9d640648f11bc849a643be2f3762706f25b46e0d8f684963298c9f1a4fd47338 We're experiencing some intermittent issues with our web provider that our Main, Support, and Z96 Mix are hosted from. This issue may result in temporary denial of service to the sites. Please know that we are aware of the issue and are working to remedy the issue. NOTE: This issue does NOT affect our streaming services since those servers sit on different infrastructure. https://status.thackerbroadcasting.com/incident/245075 Sat, 12 Aug 2023 20:55:00 -0000 https://status.thackerbroadcasting.com/incident/245075#9d640648f11bc849a643be2f3762706f25b46e0d8f684963298c9f1a4fd47338 We're experiencing some intermittent issues with our web provider that our Main, Support, and Z96 Mix are hosted from. This issue may result in temporary denial of service to the sites. Please know that we are aware of the issue and are working to remedy the issue. NOTE: This issue does NOT affect our streaming services since those servers sit on different infrastructure. https://status.thackerbroadcasting.com/incident/245075 Sat, 12 Aug 2023 20:55:00 -0000 https://status.thackerbroadcasting.com/incident/245075#9d640648f11bc849a643be2f3762706f25b46e0d8f684963298c9f1a4fd47338 We're experiencing some intermittent issues with our web provider that our Main, Support, and Z96 Mix are hosted from. This issue may result in temporary denial of service to the sites. Please know that we are aware of the issue and are working to remedy the issue. NOTE: This issue does NOT affect our streaming services since those servers sit on different infrastructure. https://status.thackerbroadcasting.com/incident/236443 Sun, 23 Jul 2023 20:14:03 +0000 https://status.thackerbroadcasting.com/incident/236443#3010ff6f307bb95656f7f1ad0aa420db89ac72749ee2c40e79c85f5ef879c7c1 Maintenance completed https://status.thackerbroadcasting.com/incident/236443 Sun, 23 Jul 2023 20:14:03 -0000 https://status.thackerbroadcasting.com/incident/236443#07984369e95e20a5d91a7157be4439ef19cd6ff6fa3789c33e8bb322c00d3c71 We will be performing periodic maintenance on our Broadcast System. This will cause the system to be down for up to 5 minutes, after which service will automatically be restored. https://status.thackerbroadcasting.com/incident/236443 Sun, 23 Jul 2023 20:12:02 -0000 https://status.thackerbroadcasting.com/incident/236443#07984369e95e20a5d91a7157be4439ef19cd6ff6fa3789c33e8bb322c00d3c71 We will be performing periodic maintenance on our Broadcast System. This will cause the system to be down for up to 5 minutes, after which service will automatically be restored. https://status.thackerbroadcasting.com/incident/236445 Sun, 23 Jul 2023 20:00:00 +0000 https://status.thackerbroadcasting.com/incident/236445#f5d0572a2a37c8c88c57530fb0fd838609c7544dc2b37228cf5ff9bc237987ce Maintenance completed https://status.thackerbroadcasting.com/incident/236443 Sun, 23 Jul 2023 20:00:00 -0000 https://status.thackerbroadcasting.com/incident/236443#07984369e95e20a5d91a7157be4439ef19cd6ff6fa3789c33e8bb322c00d3c71 We will be performing periodic maintenance on our Broadcast System. This will cause the system to be down for up to 5 minutes, after which service will automatically be restored. https://status.thackerbroadcasting.com/incident/236445 Sun, 23 Jul 2023 19:45:00 -0000 https://status.thackerbroadcasting.com/incident/236445#44f723fde7314a2a4b164966cc9de47556ffc5dec8f74dad2a97ae141a8ee4de A refresh on our backend where music files are stored will be conducted. This will not affect current programming with stations but may impact performance during the scheduled time. https://status.thackerbroadcasting.com/incident/215652 Sun, 25 Jun 2023 02:00:00 +0000 https://status.thackerbroadcasting.com/incident/215652#2fa70d88f6e8d21100fdd35b66222612ebcd540de588502cba3d7237ed77ad49 Maintenance completed https://status.thackerbroadcasting.com/incident/215652 Sun, 25 Jun 2023 00:00:00 -0000 https://status.thackerbroadcasting.com/incident/215652#e1476f52ba33e4216fe7431bca3bc4858ee8402bb6ec3cd1641dfe9ef6a69bd9 We'll be doing some maintenance on our subdomains as we prepare for the full move of our website. This move may cause the website to be unresponsive for a time. If you are still having issues after the move, please clear your browser's cache. https://status.thackerbroadcasting.com/incident/194426 Mon, 01 May 2023 04:00:00 +0000 https://status.thackerbroadcasting.com/incident/194426#25a6fd190853393e2550804b68ed43c5067c408b2584bac66b0fa0c6bacded71 Maintenance completed https://status.thackerbroadcasting.com/incident/194426 Mon, 01 May 2023 03:30:00 -0000 https://status.thackerbroadcasting.com/incident/194426#1fd52b2af9e59535c20a5c7f7ecb6c764bd02987c2835d22574d0becfb327db3 We will migrating our main website to our new cloud-based provider. This is not expected to interrupt services, but will direct to a maintenance screen during the move. If you are experiencing issues, please submit them through the customer portal or by [emailing us](mailto:contact@thackerbroadcasting.com). https://status.thackerbroadcasting.com/incident/194425 Sun, 16 Apr 2023 08:30:00 +0000 https://status.thackerbroadcasting.com/incident/194425#9bf84cd82cc1260f69185a1dca0d3505b7a2fb3bc3f13a75c6d0b33a002019af Maintenance completed https://status.thackerbroadcasting.com/incident/194425 Sun, 16 Apr 2023 08:00:00 -0000 https://status.thackerbroadcasting.com/incident/194425#46849c6ac03d8f85dd1a3367863cba74b963b352993bf5dae7d8071dbf5b1f3a We will be migrating our broadcast system from our local servers to our new cloud-based ones. This will provide a performance boost for existing customers and will allow us to begin accepting additional customers. This **will** cause a disruption in broadcast streams to all current customers. We will minimize this disruption as much as possible by doing a gradual migration with each station so that not everyone is affected at once. An estimated time to complete is approximately 30 minutes, with each station estimated to be down for roughly 2 minutes each as URLs are redirected and the new station is started. If you are experiencing any issues after this move, please don't hesitate to contact us at [contact@thackerbroadcasting.com](mailto:contact@thackerbroadcasting.com).